Amazon Blocks Meta’s Muse AI Agent From Shopping on Its Platform
Amazon says Meta did not notify it before Muse browsed its store, failed to identify itself, and appeared to capture customer credentials. A popup appeared September 21, 2026, despite Meta saying Muse cannot access secure logins or card data.
Amazon has blocked Meta’s Muse AI agent from making purchases on its platform on behalf of users, citing unauthorized access and privacy concerns. A popup message began appearing for Muse users on Sunday, September 21, 2026, stating that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.”
According to GeekWire, which first reported the story, Meta did not notify Amazon that Muse would access its store. Amazon also raised concerns that Muse failed to identify itself while browsing the platform and appeared to be capturing customer credentials. “We think it’s fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate,” an unnamed Amazon spokesperson said in a statement to GeekWire.
Meta launched Muse earlier in September 2026, stating at the time that the AI agent cannot see secure login details or card payment information. Prior to the block, Muse was used to successfully purchase items from Amazon. However, privacy concerns had already begun to surface since launch, with reports that Muse can view the contents of user messages without having the necessary access permission enabled.
The move is part of a broader pattern of Amazon acting to limit third-party AI services from accessing its platform. The company sued Perplexity in November of the previous year in a similar effort to keep its platform out of Perplexity’s Comet shopping experience, though a judge sided with Perplexity in August. Amazon has also stripped specific item names and product images from confirmation emails since July, a move that appears aimed at limiting data available to external AI services.
The Verge has reached out to Meta for comment.